Below is a really important document that explains how we organise payments and what happens when a child misses a session. We have spent a lot of time trying to make this as fair as possible for you, while making sure that our tutors are also treated fairly.
Please note that we need at least 5 days’ notice if your child has another appointment or is away. However, if your child is ill, just let us know as soon as you know. In these situations we offer a catch up session. Finally, terms are 10 weeks long, and so even if school finished earlier or starts later, we keep going :-).
This policy covers payments and missed sessions, and is designed to be as fair as possible to students and parents. It applies to everyone at tutoring, and is available as a link on each invoice. We appreciate you taking the time to read the policy.
We have a ‘pay in advance’ system to make life easier for you and for us.
Under normal circumstances, we anticipate children will have 10 sessions of tutoring each term. However, if you know of any family holidays or school events, please let us know as early as possible. As a minimum, we need 5 days’ notice. We can then reduce the number of sessions you need to pay for. Please let us know early in the term. We don’t tutor on public holidays (and we don’t charge for them either) but if you would like, we can move sessions to a different day for the weeks that have public holidays in them.
If your child won’t be tutored every week in the term, please email us before the first week to let us know which weeks your child will not be coming, and let us know a time when they can catch up that session. If your child’s school ends earlier than week 10, we still tutor them. Confidence Boost is based on a ten-week tutoring period, so we expect to see children there each week, even when school has finished. As above, we need at least 5 days’ notice for changes.
Alternate ways to pay if finances are tricky
Most parents pay in advance for the term, but if you’d prefer, you can pay in advance fortnightly or monthly – please send us an email ([email protected]) to let us know how you would like to pay. We know that some families have a tight budget, and we want to help you. We definitely do not want to place a financial burden on the families we tutor for.
Why we have a ‘pay in advance’ system:
- Exchanging receipts and money at the end of each session takes time and we would rather spend that time helping your child learn and discussing their progress with you.
- We do not have the facilities to take cash payments safely, though you are welcome to post a cheque if you prefer.
- Exchanging receipts and money in front of students can negatively impact the relationship between the tutor and the student.
- We want to be fair to our staff so if we can’t give them plenty of notice then we pay them even when students don’t come. We value our staff and want to respect their time. This helps us to keep great tutors who are passionate about helping your child.
When fees are due
Fees are due seven (7) days after the invoice date. Please talk to us if this causes you stress. We want to help your child, and we want to keep things as stress-free as possible.
Fees are paid by direct deposit. Our BSB and bank account details are at the bottom of the invoice. Paypal (including credit) is also available, though this does cost us 2.4% of your invoice, so to keep costs low for everyone we prefer bank deposits if possible.
If you do not make a payment by week 4
If you have not made a payment and we have not heard from you (to advise when payment/s will be made), we will unfortunately have to pause your child’s tutoring. In order to ensure we pay our staff for their time, we rely on parents to be in communication about their payments. Again, if you do need to postpone or readjust your payment schedule, we simply ask that you be in communication so that we can help you (without pausing tutoring!).
After 60 days of non-payment, we refer overdue invoices to debt collection. In the unlikely event that your overdue fees must be sent to debt collection, the following term applies:
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
This is incredibly rare, and we want to give you every possible opportunity to keep up with payments. Please do let us know if you are finding your finances difficult.
Fees for missed sessions
At Confidence Boost, we hire tutors who are passionate and reliable, and it’s important that our tutors have plenty of notice about their work. This is how we keep incredible, well-trained tutors who know your child and build a relationship with them.
- Sessions that students miss with more than 5 days’ notice can have a catch-up lesson. There is no extra charge.
- Sessions that students miss with less than 5 days’ notice are not exchanged for a catch up lesson. Instead, the student is charged the usual fee (because we still pay our tutors and we don’t think it’s fair for us as employers to cancel their sessions at short notice).
- If a student is genuinely sick or injured and you let us know before the session, we will schedule a catch up lesson for when your child is healthier.
Organising a catch up session
If you have missed a session with 5 days’ notice (or your child was genuinely ill), we will get in touch with you via email to organise a catch up. If we do not hear from you, we will wait for you to get in touch. Catch up sessions for illness cannot be exchanged for credit, but do not ‘expire’, and can be used when you are ready. When a child needs a catch up lesson, parents can email us at [email protected] to let us know which times work well in the following week or fortnight.
Communication: text and email
Please communicate with us in plenty of time so that we can arrange catch-up lessons.
Text: Please text us on 0438 546 314 (if your child is ill)
Email: Please use [email protected]
A big thank you from all of us at Confidence Boost Tutoring!